All of the topics outlined below can be delivered as a half-day, full-day or multi-day training workshop or as part of a long-term performance and improvement experience. Programs can be delivered that have already been developed or Eric can work with you to create a customized program to meet your unique needs.

Eric Myers created, delivers and can customize the following programs to meet your unique needs:

Business Acumen

Employees often make decisions without understanding the overall organizational impact of their actions. Eric can help employees gain a deeper understanding of business and teach them how to interact at a higher level of professionalism.

Customer Service

Customers are challenging their vendors by evaluating them based on quantitative data and subjective, performance-focused criteria. To meet this challenge, Eric will help your business understand how to maintain superior customer service levels as it relates to subjective and quantitative measurement criteria. Attendees will learn techniques to develop positive partnerships with fellow employees and clients; understand the importance of maintaining a sense of urgency; review methods for sustaining a positive attitude and the importance of customer service in the success of all organizations.

Time Management

This program focuses on helping attendees understand that managing time effectively impacts the success of the individual and organization. Attendees look at their time management behaviors and look at skills to improve their habits.

Emotional Intelligence

Emotional intelligence describes the individual’s ability to effectively manage relationships and other situations based upon social and interpersonal aspects of intelligence. This course helps attendees develop a solid understanding of Emotional Intelligence so they can begin to identify specific methods for influencing others in a positive way. It is through understanding the concept of Emotional Intelligence that individuals can begin to work on improving this skill.